Refund & Returns Policy

Last updated: 28 July 2026

Your 14-day return right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days from the date you receive your order to return it for a full refund - no reason required.

1. Scope

This policy applies to all purchases of Wellaray Coffee made through wristsshoulder.world, operated by Fairview Editorial Ltd, 14 Blenheim Terrace, London, NW8 0EB.

2. Your statutory right to cancel

You may cancel your order without giving any reason within 14 calendar days beginning on the day after you receive the goods. This right is provided under the Consumer Contracts Regulations 2013.

To exercise this right: Contact us before the 14-day period expires by:

  • Email: support@wristsshoulder.world
  • Post: Fairview Editorial Ltd, 14 Blenheim Terrace, London, NW8 0EB
  • Telephone: +44 20 7946 0312 (Monday-Friday, 09:00-17:00 GMT)

You may use the model cancellation form below, but you are not obliged to do so - any clear written statement of your intention to cancel is sufficient.

Model cancellation form

To: Fairview Editorial Ltd, 14 Blenheim Terrace, London, NW8 0EB / support@wristsshoulder.world

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: [order details]

Ordered on: [date] / Received on: [date]

Name: [your name]

Address: [your address]

Signature (if notifying by post): [signature]   Date: [date]

3. Condition of returned goods

To be eligible for a full refund, returned goods must be:

  • Unused and in their original sealed packaging. The right to cancel does not apply to goods that have been unsealed after delivery where the goods are not suitable for return for hygiene or health protection reasons (Consumer Contracts Regulations 2013, Regulation 28(3)(b)). A box of Wellaray Coffee with one or more sachets removed or opened is considered unsealed and ineligible for return.
  • In a saleable condition, with all original packaging intact.

We reserve the right to make a deduction from your refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning.

4. Returning the goods

Once you have notified us of your intention to cancel, you must return the goods without undue delay and in any event no later than 14 calendar days from the day you notify us. You are responsible for the direct cost of returning the goods unless the goods are faulty or we have sent you something incorrect.

We recommend using a tracked postal service and retaining proof of postage. We cannot accept responsibility for goods lost or damaged in transit during a return.

Return address: Fairview Editorial Ltd, 14 Blenheim Terrace, London, NW8 0EB

5. Refunds

Once we have received and inspected the returned goods, we will issue a refund of the purchase price (including any standard delivery charges you paid) within 14 days of receiving the return. Refunds are processed to the original payment method.

We are not required to reimburse enhanced delivery costs if you selected a delivery method more expensive than our standard delivery option.

6. Faulty or incorrect goods

If you receive goods that are faulty, damaged, or incorrect, please contact us within 30 days of receipt. We will arrange collection at no cost to you and provide a full refund or replacement. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

7. Contact us

For return requests, refund queries, or any issues with your order, please contact our support team:

  • Email: support@wristsshoulder.world
  • Telephone: +44 20 7946 0312 (Monday-Friday, 09:00-17:00 GMT)
  • Post: Fairview Editorial Ltd, 14 Blenheim Terrace, London, NW8 0EB

We aim to respond to all refund requests within two working days.